> For the complete documentation index, see [llms.txt](https://bloxroar.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bloxroar.gitbook.io/docs/staff/hr+-information.md).

# HR+ Information

What HR+ staff do, including managing staff and decisions.

HR+ means **High Rank and above**. HR staff help lead the store: they manage the staff team, make decisions on bigger issues and keep standards high. You must also follow everything on the [LR+](/docs/staff/lr+-information.md) and [MR+](/docs/staff/mr+-information.md) pages.

{% hint style="info" %}
This page is a draft. Leadership may update duties and requirements as the game grows.
{% endhint %}

## Your role

HR staff keep the whole team running well. You decide, you mentor and you represent BloxRoar Shopping. Players and staff both look to you for direction.

## Core duties

* Everything MR+ staff do
* Make final calls on moderation cases, including serious ones
* Manage staff: onboarding, training, feedback and activity
* Decide on promotions and demotions of LR and MR staff
* Review reports and settle disputes fairly
* Help plan events, updates and announcements
* Report to SHR+ leadership on how the team and the store are doing

## Managing the staff team

| Area           | What to do                                                         |
| -------------- | ------------------------------------------------------------------ |
| **Training**   | Make sure new staff understand their duties before they work alone |
| **Activity**   | Check that staff are active and follow up kindly when they are not |
| **Feedback**   | Give clear, fair feedback and recognize good work                  |
| **Promotions** | Base them on behavior, reliability and results                     |
| **Discipline** | Use warnings first. Keep a record and be consistent                |

## Making decisions

{% stepper %}
{% step %}

### Get the facts

Listen to everyone involved and check any evidence before you decide.
{% endstep %}

{% step %}

### Be fair and consistent

Similar situations should get similar outcomes, no matter who is involved.
{% endstep %}

{% step %}

### Record it

Write down what happened and what you decided so others can follow it later.
{% endstep %}

{% step %}

### Escalate when needed

Pass anything beyond your authority to SHR+.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Serious cases involving threats, someone's safety, account theft or illegal activity should be reported to Roblox through its official report tools and to SHR+ leadership right away.
{% endhint %}

## Standards for HR staff

* Lead by example and follow every rule you enforce
* Keep staff discussions and decisions private
* Never abuse your permissions or favor friends
* Admit mistakes and fix them quickly
* Treat staff and players with respect

## What HR staff cannot do

* Make changes reserved for SHR+ leadership, such as ownership-level settings or the highest staff ranks
* Share private staff information outside the team

Previous rank: [MR+ Information](/docs/staff/mr+-information.md)


---

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