> For the complete documentation index, see [llms.txt](https://bloxroar.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bloxroar.gitbook.io/docs/staff/mr+-information.md).

# MR+ Information

What MR+ staff do, including moderation and supporting LR staff.

MR+ means **Middle Rank and above**. MR staff look after the shift floor, help LR staff and handle most player problems. You must also follow everything on the [LR+ Information](/docs/staff/lr+-information.md) page.

{% hint style="info" %}
This page is a draft. Staff leadership may update duties and requirements as the game grows.
{% endhint %}

## Your role

MR staff are the link between LR staff and leadership. You set an example, keep things running smoothly and deal with problems before they grow.

## Core duties

* Everything LR+ staff do
* Supervise LR staff during shifts and answer their questions
* Handle rule-breaking players using the steps below
* Help new staff settle in
* Pass serious issues to an HR+ member
* Keep notes on anything leadership should know about

## Handling rule-breakers

{% stepper %}
{% step %}

### Remind

Give a clear, calm reminder of the rule that was broken.
{% endstep %}

{% step %}

### Warn

If it continues, give a firm warning and tell the player what happens next.
{% endstep %}

{% step %}

### Act

If it still continues, use the moderation tools you have been given, within the limits of your rank.
{% endstep %}

{% step %}

### Report

Write down what happened and tell an HR+ member, especially for repeat offenders or anything serious.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Serious issues such as harassment, scams, threats or anything involving a someone's safety must be passed to HR+ straight away. Don't try to handle them alone.
{% endhint %}

## Supporting LR staff

* Answer questions kindly and explain the reason behind a decision
* Give feedback in private, not in front of players
* Tell HR+ about staff who are doing well, and about anyone who keeps missing expectations

## What MR staff cannot do

* Promote, demote or fire staff
* Make permanent punishments without HR+ approval
* Change major game settings
* Share private staff information outside the team

## Moving up

MR staff are considered for promotion based on leadership, reliability and sound judgment, not just activity. Mistakes are fine if you own them and learn from them.

Previous rank: [LR+ Information](/docs/staff/lr+-information.md)\
Next rank: [HR+ Information](/docs/staff/hr+-information.md)


---

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